Manage incidents like a software pro

It’s time for data practitioners to manage incidents with the precision and collaboration seen in software engineering. Synq gives you the tools and processes to do just that.

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From detection to resolution in a single workflow

Hooking your dbt or monitors straight into pager systems is no longer viable. Synq facilitates a workflow – from issue detection, to impact assessment, to resolution, and post-incident analysis. Manage your data issues and incidents end-to-end with ease.

Triage issues. Declare incidents.

Treating every data error as an incident could lead to alarm bells ringing (quite literally) throughout the data team. Synq helps you separate minor issues from system-level incidents and only declare incidents when necessary, thanks to the following insights:

Understand scope

Is it isolated, or do several failures relate to each other?

Assess the impact

Are critical datasets affected?

Clarify severity

Is data unavailable, corrupted, or unreliable?

Manage the entire incident from a single page

Synq brings together all the relevant details of an incident onto a single, easy-to-digest page, so you can understand its impact, learn what has failed, and work out how to fix it.

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Understand an incident’s impact

Synq automates impact assessment across pipelines, models, and dashboards to help you understand which data products are impacted and who is affected. There’s no need to wade through code and lineage to assess the severity of incidents across your stack.

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Streamline your communications

Get clarity about which teams and team members need to know about any of the issues. Take advantage of precompiled ready-to-use updates for announcements to wider teams, or targeted messages to data owners.

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Coordinate your team efforts

Assign issues to relevant members of the team and communicate the status of resolution efforts to keep everyone in “synq” rather than stepping on each others’ toes

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Reveal the root cause fast

Put failures into wider context with incident lineage. By leveraging Synq automated insights you can correlate changes and failures to auto-discover incident root causes.

Uptime analytics that finally make sense

By calculating system metrics on the issue level and the incident level – you can make meaningful calculations of system health, uptime, and SLAs based on declared incidents.

Integrated with the tools used in engineering

Synq covers all data-related aspects of the incident management workflow. But we also integrate with workflow management tools such as Linear and Jira, and with incident management solutions commonly used by engineering teams – like incident.io, Opsgenie, and PagerDuty.

A fully integrated data reliability platform

Our integrations make it easy to work with all the platforms and applications you want to use. We’re proud to be a fully integrated platform for data quality.

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