Manage incidents seamlessly

SYNQ gives data teams everything you need to detect issues early, manage incidents efficiently, and keep critical data flowing reliably. From instant alerts to clear ownership and streamlined workflows, SYNQ turns incident management into a seamless part of your data operations.

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From detection to resolution in a single workflow

SYNQ facilitates a workflow – from issue detection, to impact assessment, to resolution, and post-incident analysis. Manage your data issues and incidents end-to-end with ease.

Triage issues. Declare incidents.

Not every data issue needs to trigger an incident. SYNQ intelligently distinguishes between minor anomalies and critical system-level problems, ensuring incidents are only declared when necessary. Backed by the right insights at the right time.

Understand scope

Is it isolated, or do several failures relate to each other?

Assess the impact

Are critical datasets affected?

Clarify severity

Is data unavailable, corrupted, or unreliable?

Manage the entire incident from a single page

SYNQ brings together all the relevant details of an incident onto a single, easy-to-digest page, so you can understand its impact, learn what has failed, and work out how to fix it.

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Understand an incident’s impact

SYNQ automates impact assessment across pipelines, models, and dashboards to help you understand which data products are impacted and who is affected. There’s no need to wade through code and lineage to assess the severity of incidents across your stack.

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Streamline your communications

Get clarity about which teams and team members need to know about any of the issues. Take advantage of precompiled ready-to-use updates for announcements to wider teams, or targeted messages to data owners.

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Coordinate your team efforts

Assign issues to relevant members of the team and communicate the status of resolution efforts to keep everyone in “synq” rather than stepping on each others’ toes

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Reveal the root cause fast

Put failures into wider context with incident lineage. By leveraging SYNQ automated insights you can correlate changes and failures to auto-discover incident root causes.

Uptime analytics that finally make sense

By calculating system metrics on the issue level and the incident level – you can make meaningful calculations of system health, uptime, and SLAs based on declared incidents.

Integrated with the tools used in engineering

SYNQ covers all data-related aspects of the incident management workflow. But we also integrate with workflow management tools such as Linear and Jira, and with incident management solutions commonly used by engineering teams – like incident.io, Opsgenie, and PagerDuty.

A fully integrated data observability platform

Our integrations make it easy to work with all the platforms and applications you want to use. We’re proud to be a fully integrated platform for data quality.

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